Conversational AI (Voice + Text)

Vridhi Home Finance needed a scalable solution to handle thousands of customer queries related to loan products and eligibility. Manual call centers were costly and often resulted in long wait times.

• High volume of repetitive queries about loan information.
• Manual agents struggled to respond quickly and accurately.
• Lack of multilingual support.

We implemented a voice-enabled AI assistant capable of answering FAQs, collecting lead information, and routing complex queries. The assistant supports both voice and text channels, integrates with CRM, and provides analytics for continuous improvement.

• Significant reduction in response latency.
• Higher lead capture with structured data collection.
• Lower support costs and improved customer experience.